
If you’re looking for a server to host your website, I suggest looking at companies other than MediaTemple.
For the past several months, I’ve had nothing but problems with their grid-servers and this weekend was the last straw. Doobybrain.com was down for more than 10 hours and went in and out for another several more hours after it did finally come back online. The downtime at MT is simply unacceptable and while I know that it’s impossible to have 100% uptime, the amount of downtime at the company is getting significantly worse every month.
My contract/plan with MediaTemple ends in May and come that time, I will definitely be ending my service with them. I am simply fed up with their service.
But take my advice: Do not get hosting from MediaTemple and do not be fooled by MediaTemple’s fancy looks and buttons. It’s all part of their image of being a professional host, which they clearly are not.
UPDATE (March 4, 2009): My words were harsh at the original time that this post went live and for good reason. I was not happy with whatever was going on at MediaTemple and the lack of clear communication from the company about the situation/downtime. With that said, I retract my statement about MT being unprofessional. A member of their team got in contact with me and has reassured me of my faith in their service by showing me that their #1 priority really is customer satisfaction and that the company is doing everything that it can to make sure this doesn’t ever happen again.
My decision to leave the company is still up in the air at the moment, but if MT can keep my site up in the next two months without any major problems, I think Alex might very well have saved at least one customer from a switch.