November 5, 2009 @ 6:25 pm
Back in May of this year, I posted about a wonderful redesign project by Dustin Curtis who took it upon himself to redesign the American Airlines website. Dustin’s reasons for doing this were to hopefully inspire American Airlines to do something about their barely usable site and to generally give them a better online presence in the midst of competition from people like JetBlue (who have a great online website).
As the story goes, Dustin was then contacted by somebody — Mr. X, as he is known — who worked at American Airlines and wanted to clear the air with some knowledge of how the design process works at AA.
Well, Mr. X volunteered that information and then AA fired him for apparently breaking a non-disclosure agreement which is unfortunate because Mr. X seemed pretty passionate about what he did at AA in his letter to Dustin.
I’m not going to go into who was right or wrong here, but I hope American Airlines gets over their red tape and thinks about what they’ve just done.
August 24, 2009 @ 5:34 pm
This was bound to happen. Two individuals, Dustin Curtis and Alaska Miller, have purchased the JetBlue unlimited flight pass and are intending to fly to JetBlue’s 43 JetBlue-served cities in 30 days (between September 8 and October 8).
They have researched the trip and believe that they will need about 83 flights to successfully reach all 43 cities. They have started a website called 30 Day Flight that will follow them on their journey. You can tune in beginning September 8 to see if they make it.
May 18, 2009 @ 4:25 pm
Dustin Curtis is an interface designer who was so fed up with American Airlines’ outdated and confusing website that he decided to take it upon himself to redesign the whole site. At a company as large as American Airlines, I have a hard time figuring out why they even have their current website looking the way it does. It’s horrific and certainly makes me want to book my flights elsewhere. Hopefully Dustin and his redesign make some waves at AA Corporate.
Thanks Matthew!
